Terms of service
Last updated: [April 2025]
Welcome to Zenpan! By visiting our website or purchasing from us, you agree to the following Terms of Service. Please read carefully before using our site.
1. General
This website is operated by Zenpan Co., Ltd.
By accessing the site or using our services, you agree to be bound by these terms. If you do not agree, please do not use our website.
We may update these terms at any time, and your continued use of the site confirms your acceptance of those changes.
2. Use of Our Store
You must be at least the age of majority in your country to use our site or have permission from a legal guardian.
You agree not to use our site or services for any illegal or unauthorized purpose. Any violation of these terms may result in termination of your access.
3. Product Information
We strive to ensure that product descriptions, prices, and availability are accurate. However, we do not guarantee that all information is current or error-free. We may update or change product details without notice.
4. Orders & Billing
We reserve the right to cancel or limit any order at our discretion. You agree to provide accurate billing and shipping information.
5. Returns & Refunds
Returns are subject to our Return Policy. Items must be returned in original condition within the allowed time frame.
6. Third-Party Tools & Links
Our site may include links or access to third-party services. We are not responsible for their content or performance. Please review their terms and policies separately.
7. User Content
Any content or feedback you submit (comments, suggestions, etc.) may be used by us without restriction or compensation. Please do not submit unlawful or harmful content.
8. Limitation of Liability
Our services are provided “as is” without warranties. We are not liable for any direct or indirect damages related to your use of the site or products purchased.
9. Intellectual Property
All content on this site, including images, text, and logos, is the property of Zenpan or our licensors and may not be reused without permission.
10. Termination
We may suspend or terminate your access if you violate these terms. You may also stop using our services at any time.
11. Governing Law
These terms are governed by the laws of Japan.
12. Contact
If you have questions about these Terms of Service, please contact us at:
📧 info@zenpan-ec.com
📍 Zenpan Co., Ltd, 6510096, Hyōgo Kobe Chuoku Kumoidori 1-1-1, Twin Kumoi 216 Rms, Japan
Shopping Guide
Free Shipping – On Orders Over $100 AUD
We offer free worldwide shipping on all orders over $100 AUD!
✅ Available for all countries
✅ Tracked shipping with reliable carriers
✅ Automatically applied at checkout – no code needed
🎁 Build your collection with confidence — and enjoy shipping on us.
Satisfied or Refunded – No Worries, We’ve Got You!
At Zenpan Japan, your satisfaction is our top priority.
If you're not 100% happy with your order, we’ll make it right — or refund you.
✅ 3-day return policy
✅ Hassle-free process
✅ Fast support in English and Japanese
✅ Full refund if items are damaged or incorrect
💬 Questions? Contact our team anytime.
We’re collectors too — and we care.
Top-Notch Support – We're Here for You
Have a question about a card, shipping, or your order?
Our dedicated support team is always ready to help — fast, friendly, and reliable.
✅ Responsive via Email & Contact Form
✅ Multilingual support (English / Japanese)
✅ Real TCG experts, not bots
✅ Quick turnaround – typically under 24h
✨ Whether you're a seasoned collector or just starting, we're here to make your experience smooth.
Secure Payments – Shop with Confidence
Your information is safe with us.
We use trusted payment gateways to ensure every transaction is encrypted and secure.
✅ SSL-encrypted checkout
✅ Trusted providers: PayPal, Visa, Mastercard & more
✅ No hidden fees
✅ Fast & safe global processing
🔐 Collect with peace of mind — we’ve got your back.