🚚 Shipping Policy (Zenpan Japan)
🕒 Processing Time
All orders are processed within 1–5 business days (excluding weekends and holidays) after you receive your order confirmation email.
You will receive a shipping confirmation once your package has been dispatched.
📦 Pre-Orders & Multiple Release Dates
If your order includes multiple items with different release dates, we will ship the entire order based on the latest release date.
If you want earlier items to be shipped separately, please place separate orders.
🌍 International Shipping Options
| Method | Delivery Time | Carrier |
|---|---|---|
| Standard International | 7–21 business days | Japan Post / Yamato |
| FedEx International | 2–3 business days | FedEx |
| DHL International | 3–5 business days | DHL |
Shipping times may vary depending on customs and destination country.
Please note: Customers are responsible for paying any import duties or taxes required by their local customs.
If you refuse to pay customs fees and the package is returned to us, we will deduct the round-trip shipping costs and any customs handling fees in Japan (if applicable) before issuing a refund.
Shopping Guide
Free Shipping – On Orders Over $100 AUD
We offer free worldwide shipping on all orders over $100 AUD!
✅ Available for all countries
✅ Tracked shipping with reliable carriers
✅ Automatically applied at checkout – no code needed
🎁 Build your collection with confidence — and enjoy shipping on us.
Satisfied or Refunded – No Worries, We’ve Got You!
At Zenpan Japan, your satisfaction is our top priority.
If you're not 100% happy with your order, we’ll make it right — or refund you.
✅ 3-day return policy
✅ Hassle-free process
✅ Fast support in English and Japanese
✅ Full refund if items are damaged or incorrect
💬 Questions? Contact our team anytime.
We’re collectors too — and we care.
Top-Notch Support – We're Here for You
Have a question about a card, shipping, or your order?
Our dedicated support team is always ready to help — fast, friendly, and reliable.
✅ Responsive via Email & Contact Form
✅ Multilingual support (English / Japanese)
✅ Real TCG experts, not bots
✅ Quick turnaround – typically under 24h
✨ Whether you're a seasoned collector or just starting, we're here to make your experience smooth.
Secure Payments – Shop with Confidence
Your information is safe with us.
We use trusted payment gateways to ensure every transaction is encrypted and secure.
✅ SSL-encrypted checkout
✅ Trusted providers: PayPal, Visa, Mastercard & more
✅ No hidden fees
✅ Fast & safe global processing
🔐 Collect with peace of mind — we’ve got your back.